aamon Platform Privacy Notice
This page describes what we collect when you use aamon and how we keep that data protected. We at aamon operate where local law permits and handle personal information according to applicable data-protection regulations. Our privacy practices cover account registration, identity verification, payment processing, and customer support across our live-dealer tables, sportsbook, and slot-game offerings.
We collect data to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), and deliver customer support in multiple languages. We store this data securely and do not share it with unrelated third parties. This notice explains our practices in detail so you understand what aamon does with your information.
Our servers may sit outside your jurisdiction. We undertake standard encryption and access controls to protect your data. If you have questions about our privacy practices, our support team—available across Jakarta, Surabaya, Bandung, Medan, and Semarang—can provide further detail.
What Data We Collect at aamon
Account Registration: When you open an account on aamon, we collect your email address, password, full name, date of birth, phone number, and chosen username. This information is used for account recovery, communication, and KYC (Know Your Customer) verification. We do not sell this data to marketers or data brokers.
Identity Verification: Our KYC process requires you to upload a government-issued ID (passport, national identity card) and proof of address (utility bill, bank statement). We collect this information to comply with anti-money-laundering regulations and confirm you are eligible to use aamon in your jurisdiction. We store these documents securely and retain them for the duration of your account and a defined period afterward, as required by law.
Payment Information: When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we receive transaction records including amounts, dates, and your payment method identifier. We do not store full credit card numbers or bank account numbers on our servers. Payment processing is handled by our payment partners, and their privacy practices also apply.
Gaming Activity: We log your betting history, game choices, and account balance changes on aamon. This data helps us detect fraud, settle disputes, and provide customer support. We retain gaming logs for a defined period to comply with regulatory requirements and support account inquiries.
- KYC Data
- Government ID and proof of address required for account verification and compliance with anti-money-laundering rules.
- Payment Records
- Transaction logs from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers; we do not store full card or account numbers.
- Support Communications
- Chat transcripts, emails, and support tickets are retained to resolve disputes and improve our service.
Support Communications: When you contact our customer support team via email, chat, or phone, we record the conversation and any attachments. This helps us resolve your issue, handle disputes, and improve our service. We retain these records for a defined period.
Technical Logs: Our servers log IP addresses, device information, browser type, and access times to help us secure aamon, detect abuse, and troubleshoot technical issues. We do not use this data for marketing without your consent.
Cookies and Tracking: aamon uses cookies to remember your login status and preferences. We do not use third-party tracking cookies for behavioral advertising. If you disable cookies, some aamon features may not work properly.
How We Use and Protect Your Data
Data Security: We at aamon encrypt sensitive data in transit and at rest using industry-standard protocols. Access to personal information is restricted to employees and contractors who need it to process your requests. We regularly audit our security practices and update them in response to emerging threats. However, no system is entirely secure; we cannot guarantee absolute protection.
Third-Party Processors: We share data with payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions), identity-verification providers (for KYC), and customer-support platforms. These partners are bound by confidentiality agreements. We do not authorize them to use your data for their own marketing.
Jurisdictional Disclosure: Our servers may be located outside your country. We may be required to disclose data to law enforcement or regulatory authorities in our jurisdiction, or where aamon operates. If a court or government agency requests your data, we will comply as required by law, and we will notify you of such requests when legally permitted.
Your Rights: Depending on your jurisdiction, you may have the right to access, correct, or delete your data. You may request a copy of your personal information held on aamon. To exercise these rights, contact our support team with your account details. We will respond within a reasonable timeframe as permitted by law.
Key privacy commitments
- We encrypt your data in transit and at rest using industry-standard protocols
- We do not sell personal information to unrelated third parties or marketers
- We retain KYC documents and gaming logs as required by regulation
- We share data with payment processors and support providers under confidentiality agreements
- We may disclose data to law enforcement or regulators as required by law
Data Retention: We retain KYC documents, gaming logs, and account information for the duration of your account on aamon and for a defined period afterward, as required by anti-money-laundering and tax regulations. Support transcripts and payment records are typically retained for 2–5 years. You may request deletion of your account; however, we may retain aggregated or anonymized data for compliance purposes.
Changes to This Policy: We may update our privacy policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by email or by posting a notice on aamon. Your continued use of the platform constitutes acceptance of the updated policy.
Contact Us: If you have questions or concerns about our privacy practices on aamon, contact our support team. Our multilingual team can address your inquiry during business hours. We aim to respond to privacy requests within 30 days. You may also reach out to your local data-protection authority if you believe we have violated your rights.